PLEASE CHECK THE BOOKING DATE CAREFULLY AS WE CANNOT REFUND / ACCOMMODATE YOU IF YOU TURN UP ON THE INCORRECT DAY
In case of class cancellation due to COVID-19 (Corona Virus) outbreaks, public health orders or shutdowns, credit notes will be issued. In the unlikely event that LGS cancels a class due to other circumstances, credit notes will be issued.
Make up classes or credit notes are not offered for missed classes if an attendee needs to self-isolate.
Credit notes may be used towards any programs within 3 years of issue. Credit notes for term classes are only offered when cancelling before the commencement of term. Refunds, credits or make-up classes for missed classes are not offered. Missed activities (eg clay) will not be repeated because of a missed class. Credit notes for School Holiday programs are not offered if cancelling because you change your mind or your child is ill. Credit notes cannot be used towards party packages. Credit notes for school holiday programs are only offered if you cancel more than 14 days prior. Transfers are allowed up to 7 days prior.
LGS accepts no responsibility for after school classes missed because after care services (OOSH) were not notified via the proper channels. After care services cannot release your child to art class without specific parent permission.
Missed Preschool classes will not be refunded, including Art Playgroup. Make up classes or credit notes for missed preschool or playgroup classes are not offered.